Responsible Gaming

Responsible gaming means approaching betting and casino games as a form of entertainment, not as a way to make money or solve financial problems. This page is designed to help you observe your own behaviour, understand the risks, and reflect before you play, so that gambling remains a conscious and controlled choice.

Thunder Pick is provided via the online platform at thunderp.bet, operated offshore and licensed in Curaçao. The operator encourages all players in the United Kingdom to gamble responsibly, to make informed decisions, and to use the tools and resources on this page. If your play stops being fun, Thunder Pick's support team is available to help you apply limits, take a break, or close your account.

Gambling is strictly for adults aged 18+ only. Because the operator is not licensed by the UK Gambling Commission, you do not receive some of the protections available with UK-licensed operators. You should carefully assess the risks, use independent blocking and support services, and stop playing immediately if you feel you are losing control.

Risk Awareness

Most people who gamble do so occasionally for fun, but gambling can become harmful if it is no longer under control. Recognising early warning signs allows you to adjust your behaviour before serious harm occurs. Consider the patterns below and compare them with your own gambling on Thunder Pick at thunderp.bet and elsewhere.

Signs That Gambling May Be Becoming a Problem

• Frequent betting and longer sessions: You are playing almost every day, increasing stakes, or spending much more time gambling than planned.
• Thinking about gambling outside play: You often think about bets, past losses, or upcoming events when you should be focusing on work, study, or family.
• Chasing losses: You place larger or more frequent bets in an attempt to recover money you have already lost.
• Financial pressure: You borrow money, sell possessions, use overdrafts or credit intended for other purposes, or struggle to pay bills because of gambling.
• Secrecy and avoidance: You hide statements, lie about how much time or money you spend gambling, or become defensive when others raise concerns.
• Mood changes: You feel anxiety, guilt, depression, irritability, or trouble sleeping linked to gambling outcomes.
• Neglecting responsibilities: Work, studies, relationships, or childcare suffer because gambling takes priority.

Quick Self-Assessment Test

Answer the statements below honestly with "yes" or "no". If you often answer "yes", it may indicate a gambling problem and you should consider using the tools and support further down this page.

• Do I spend more time or money gambling than I intend to?
• Do I gamble to escape stress, sadness, anxiety, or other difficult feelings?
• Have I tried to stop or reduce my gambling but found it hard to do so?
• Do I chase losses by continuing to bet in order to win back money?
• Have I lied to family, friends, or colleagues about how much I gamble?
• Has gambling caused financial problems, debts, or arguments at home?
• Do I feel irritable or restless when I cannot gamble?

If you recognise yourself in several of these statements, you are strongly encouraged to set strict limits, consider a time-out or self-exclusion, and contact professional support such as GamCare or Gambling Therapy.

Limits & Tools

Setting clear limits in advance is one of the most effective ways to keep gambling under control. On Thunder Pick at thunderp.bet, you should use deposit limits, time limits, and break tools before problems arise.

Deposit Limits (Daily, Weekly, Monthly)

• Where to set: After logging in, go to your account or profile area and look for a section such as "Responsible Gaming", "Limits", or "Safety Settings". Deposit limits are typically available there.
• Choose your periods: You can normally set separate daily, weekly, and monthly deposit caps. For example:
  • Daily limit: amount you can deposit within 24 hours (e.g. £50).
  • Weekly limit: maximum over 7 days (e.g. £150).
  • Monthly limit: maximum over a calendar month (e.g. £400).
• What numbers to enter: Select the period, enter an amount that you can afford to lose without affecting essential expenses (rent, bills, food, debt payments), and confirm. Always err on the side of smaller amounts.
• Activation and changes: Lowering a limit should take effect immediately or very quickly. Increasing a limit may be subject to a cooling-off period for your protection. Check the limits screen for specific timeframes.
• Effect: Once you reach your limit for the chosen period, further deposits should be automatically blocked until the next day, week, or month, as applicable.

Time Spent Limits and Session Timers

• Session reminders: In your account's responsible gaming section, look for options such as "session timer", "reality check", or "time reminder". You can set reminders (for example every 30, 60, or 120 minutes).
• How it works: When the selected time passes, a message will remind you how long you have been logged in or playing, your recent results, and offer the option to log out or continue.
• Hard time limits: If available, choose a maximum session length (for example 60 or 120 minutes). After that time, you will be logged out and must wait before starting a new session.
• Best practice: Combine time limits with deposit limits and schedule regular breaks away from the screen (e.g. 10-15 minutes every hour).

Time-Out (Short Breaks of 24-72 Hours)

• Purpose: Time-outs are designed for short cooling-off periods when you feel your gambling is becoming intense but you do not yet wish to self-exclude for months.
• How to enable: In your account, open the "Responsible Gaming" or "Account Restrictions" section and choose "Time-Out" or "Short Break". Typical choices include 24, 48, or 72 hours, and sometimes up to 30 days.
• Confirming the break: Select your desired duration, read the explanation of the consequences, and confirm. Once confirmed, you should not be able to cancel the time-out early.
• During the time-out: You should be prevented from depositing or placing bets. In many cases you can still log in to request withdrawals or view your account history, but not to gamble. Check the on-site instructions for details.
• After the time-out: Access to play should only be restored automatically once the chosen period has fully expired. Use this time to review your gambling habits and consider whether a longer self-exclusion is appropriate.

Self-Exclusion

Self-exclusion is a stronger, longer-term measure for players who recognise that they can no longer control their gambling and need to block access to their account for a significant period. It is a serious decision intended to protect you from further harm.

How to Request Temporary or Permanent Blocking

1. Locate the self-exclusion option: Log in to your Thunder Pick account at thunderp.bet and visit the "Responsible Gaming", "Account Security", or similar section. Look for "Self-Exclusion" or "Exclusion". If you cannot find it, email [email protected] (ideally with the subject "Self-Exclusion").
2. Choose the exclusion period: Typical options range from 6 months up to several years, and may include a lifetime (indefinite) self-exclusion. Select the period that matches the seriousness of your situation. If in doubt, choose a longer period.
3. Read the conditions carefully: Before confirming, read the on-screen explanation of what you will and will not be able to do during the self-exclusion (e.g. no betting, restrictions on new accounts).
4. Confirm your decision: You may be asked to tick a confirmation box and press a final "Confirm" or "Self-Exclude" button. In some cases, customer support may need to manually process your request after you contact them by email.
5. Confirmation notice: You should receive on-screen confirmation and/or an email confirming that self-exclusion has been applied and indicating the start and end dates (for fixed periods).

Consequences of Self-Exclusion

• Access to the account: Once self-exclusion is active, you should not be able to log in for the purpose of gambling, deposit funds, claim bonuses, or open new accounts with the same details. Attempts to circumvent self-exclusion (for example by creating duplicate accounts) are prohibited.
• Withdrawals and remaining balance: If you have a remaining real-money balance, you should normally be able to request a withdrawal by contacting [email protected], subject to identity checks, security reviews, and the rules in the thunderp.bet terms and conditions. Bonus funds may be treated separately under the bonus rules.
• Marketing communications: The operator should stop sending you promotional communications related to gambling. Some transactional or regulatory emails (such as withdrawal confirmations or account notices) may still be required.
• Irreversible during the period: Fixed-term self-exclusions cannot usually be cancelled early. Lifetime self-exclusions are intended to be permanent, and any consideration of reopening an account after many years (if permitted at all) would require careful review and cooling-off procedures.

Important Note for Players in the United Kingdom

Thunder Pick is operated by Paloma Media B.V., Schout Bij Nacht Doormanweg 40, Curaçao, under Gaming Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0701272021, master licence registration number 155557). The operator is not licensed by the UK Gambling Commission and is not part of UK self-exclusion schemes such as GAMSTOP or UK dispute resolution bodies such as IBAS.

• Self-exclusion on thunderp.bet is local only: Self-excluding here blocks your access to your Thunder Pick account but does not block your access to other gambling websites.
• GAMSTOP limitation: Registering with GAMSTOP will block you from UKGC-licensed sites, but because thunderp.bet operates offshore without a UKGC licence, GAMSTOP may not automatically block access to this site.
• Independent protection still recommended: You are strongly encouraged to combine local self-exclusion with national schemes (like GAMSTOP for UK-licensed sites) and device-level blocking tools (such as Gamban or BetBlocker) to increase your protection.

Support Resources

If you are worried about your gambling, or about someone close to you, you do not need to face it alone. The organisations below offer free, confidential, and professional support. They are independent of Thunder Pick and thunderp.bet.

Local Support in the United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and most mobiles, 24/7). Confidential advice, emotional support, and guidance to local treatment services. Language: English.
• GamCare Online Services: Visit https://www.gamcare.org.uk for live chat, email support, self-help tools, and forums for people affected by gambling, including family members.
• NHS Gambling Support: Information and access to NHS gambling treatment services across England and the wider UK at https://www.nhs.uk/live-well/addiction-support/gambling-addiction. Language: primarily English.
• Samaritans: For crisis emotional support if you feel desperate, distressed, or suicidal. Call 116 123 (free, 24/7, UK & ROI). Language: English. Website: https://www.samaritans.org.

These services are confidential and separate from the casino. Seeking help will not affect your legal rights and is a sign of strength, not weakness.

International Support Organisations

Self-Exclusion Schemes by Country

• United Kingdom - GAMSTOP: Free national online self-exclusion scheme for UKGC-licensed operators. Register at https://www.gamstop.co.uk to block your ability to use UK-licensed online gambling sites for 6 months, 1 year, or 5 years. Note that thunderp.bet is not UKGC-licensed, so GAMSTOP may not automatically block this site.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego): Spanish residents can register with the national self-exclusion system to prevent access to licensed gambling in Spain. See the Dirección General de Ordenación del Juego (DGOJ) website for details.
• Other jurisdictions: Many countries operate their own self-exclusion registers or voluntary exclusion systems. Check your local regulator's website for up-to-date options if you live outside the UK.

Blocking Apps and Software

• Gamban: Device-level blocking software that restricts access to thousands of gambling websites and apps. Visit https://www.gamban.com for subscription details and installation instructions.
• BetBlocker: Free blocking application that can be installed on multiple devices to block access to gambling content. See https://www.betblocker.org for downloads and configuration guidance.
• Browser and payment controls: You can also adjust parental controls, payment card settings, and app store restrictions to limit gambling-related transactions and apps.

Family Support Resources

• GamCare Family & Friends: Information and forums for those affected by someone else's gambling: https://www.gamcare.org.uk/get-support/for-families-and-friends.
• Gambling Therapy - Friends & Family: Online support and forums for partners, relatives, and friends: https://www.gamblingtherapy.org.
• GamAnon: Fellowship for families and friends of problem gamblers with meetings in various countries: https://www.gam-anon.org.

All of these organisations respect your privacy and aim to provide impartial, professional support. Using them does not affect how Thunder Pick or thunderp.bet manages your account.

Help for Family

Problem gambling affects not only the person who gambles, but also partners, children, parents, friends, and colleagues. If you are worried about someone's gambling on Thunder Pick or any other site, there are practical steps you can take.

How to Start the Conversation

• Choose the right moment: Speak when both of you are calm, not during or immediately after a gambling session or argument.
• Use non-judgmental language: Focus on how you feel and what you observe ("I'm worried because I've seen..."), rather than accusing ("You always..." or "You never...").
• Be specific: Mention concrete examples, such as missed bills, changes in mood, or time spent gambling, rather than general criticism.
• Listen actively: Allow the person to explain how they feel. Acknowledge their stress, shame, or fear instead of minimising it.
• Avoid enabling behaviour: Do not cover up their debts, lie on their behalf, or repeatedly bail them out without a recovery plan. Offer support in seeking help instead.

Encouraging Professional Support

• Suggest a self-assessment: Encourage them to complete the self-test on this page or on GamCare's website and reflect honestly on the results.
• Point them to services: Propose contacting the National Gambling Helpline (0808 8020 133), using GamCare live chat, or speaking to a GP or mental health professional.
• Support practical steps: Help them set deposit limits, activate time-outs or self-exclusion on thunderp.bet, and install blocking software such as Gamban or BetBlocker.

Support for You as a Family Member

• Use family support groups: Join GamCare's family & friends forum, Gambling Therapy's family services, or GamAnon meetings to share experiences and coping strategies.
• Seek your own counselling: Talking to a counsellor or therapist can help you manage stress, boundaries, and difficult decisions around finances and relationships.
• Plan financial protection: When appropriate and legally possible, consider separating finances, limiting shared credit exposure, and seeking independent debt advice.
• Take care of your wellbeing: Maintain sleep, nutrition, and time for activities you enjoy. You are more able to support others when you protect your own health first.

Operator's Commitment

Thunder Pick is operated by Paloma Media B.V., a private limited company registered in Curaçao (legal address: Schout Bij Nacht Doormanweg 40, Curaçao). Online gambling services are provided under Gaming Curaçao licence 365/JAZ (sub-licence GLH-OCCHKTW0701272021, master licence registration number 155557). Payment processing is handled by the Cyprus-based subsidiary Paloma Media Ltd (Reg No. HE 435063).

Although the service is not licensed by the UK Gambling Commission and operates as an offshore site for UK residents, the operator commits to promoting safer gambling and to taking reasonable steps to identify and mitigate harmful play.

Internal Risk Checks and Behaviour Analysis

• Monitoring of play patterns: Systems may monitor indicators such as unusually frequent deposits, rapidly increasing stakes, long continuous sessions, chasing losses, or use of multiple payment methods.
• Automated warnings: When certain risk thresholds are met, players may receive in-session messages or emails reminding them of time spent, amounts wagered, and the availability of limits, time-outs, and self-exclusion.
• Temporary interventions: In higher-risk situations, the operator may impose additional checks, restrict bonus offers, suggest a cooling-off period, or in serious cases suspend the account pending review.
• AML/KYC compliance: In line with the AML/KYC policy published at https://thunderp.bet/aml-policy, the operator may request identification and source-of-funds information to comply with anti-money laundering and security obligations.

When Support May Contact You

• Signs of potential harm: If your activity suggests possible loss of control (for example very high net losses in a short period, repeated failed deposits, or continuous late-night sessions), customer support may contact you to provide safer gambling information and encourage the use of limits or a break.
• Account integrity concerns: If there are indications of underage play, identity misuse, duplicate accounts, or other breaches of the terms at https://thunderp.bet/terms, the operator may restrict your account and ask for further information.
• Affordability and protection: In appropriate cases, you may be asked questions about your circumstances to better understand whether your gambling appears sustainable. Depending on your responses, the operator may suggest or impose additional restrictions.
• Communication channels: Contact is typically made via the email address registered on your account or via on-site messaging. It is important that you keep your contact details accurate and respond honestly.

Regulatory note for UK players: Because Thunder Pick at thunderp.bet is not regulated by the UK Gambling Commission, certain UK-specific protections (such as access to UK-approved Alternative Dispute Resolution providers like IBAS and automatic inclusion in UK multi-operator schemes) do not apply. For unresolved complaints relating to fairness and compliance with the Curaçao licence, you may contact Gaming Curaçao at [email protected]. You should carefully consider this regulatory context when deciding whether to gamble with an offshore operator.

Updates

The rules, tools, and procedures described on this page may evolve over time to reflect regulatory developments, technical changes on thunderp.bet, and best practices in responsible gambling.

• Notification channels: Material changes to responsible gaming arrangements or to the general terms and conditions may be communicated by:
  • Email to the registered address on your account;
  • On-site notifications or pop-up messages after login;
  • Banners or highlighted notices on relevant pages, including the terms at https://thunderp.bet/terms and help sections.
• Player responsibility: You are responsible for regularly reviewing this page and the terms and conditions. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help applying limits, wish to request time-out or self-exclusion, or want to provide feedback on safer gambling measures at Thunder Pick, please use the contact options below.

Responsible Gaming Contact Details

• Email (primary contact): For all responsible gaming, self-exclusion, and account protection requests, contact [email protected]. For faster routing, you may include "Responsible Gaming" or "Self-Exclusion" in the subject line.
• Telephone: At the time of this update, a dedicated responsible gaming telephone line for Thunder Pick is not publicly specified. Please use email and any available on-site support options (such as live chat, if offered) for urgent assistance.
• Regulator complaints (Curaçao licence): For unresolved issues relating to compliance with the Gaming Curaçao licence, you may escalate a complaint to the licensing authority at [email protected]. This is not a UK regulatory body.

Online Feedback and Support Request Form

You can also submit non-urgent self-control and support requests through the website. The form below is an example of the information you may be asked to provide.

Responsible Gaming Support Request

Full name (as on account):

Account email address:

Username / Account ID (if applicable):

Type of request:
Information about responsible gaming tools Set or adjust deposit/time limits Request time-out / short break Request self-exclusion Concern about my gambling behaviour Concern about a family member's gambling Other responsible gaming feedback

Details of your request (please include any relevant dates, amounts, or concerns):

I confirm that the information provided is accurate to the best of my knowledge and understand that Thunder Pick may use it to assess and manage my responsible gaming request.

Submit Request

If an online form is not available or you are unsure whether your request has been received, please follow up directly by emailing [email protected]. If you feel at immediate risk of harm, contact emergency services or crisis support (such as Samaritans in the UK) without delay.